Clane Business Park, Clane , Ireland.
Tel: 00 353 89 488 1816
Tel: 00 353 86 217 3194

Smart Express Parcel

Payment & Refunds

Payment & Refunds

1.1 all payments are made at the time of booking with credit or debit card.

1.2 Your package must not exceed the dimensions or weight stated at booking. If they do, you will be charged a €10 admin fee plus the cost price for sending your item at the correct size/weight. This includes the actual weight and the volumetric weight.

If your parcel is overweight/over sized it may be delayed, returned to you or you may have to collect the parcel from the courier’s local collection/delivery depot.

1.3 Surcharges, fees or invoices for overweight or over sized shipments will be issued within 10 days of collection.

1.4 Any surcharges, fees or outstanding invoices must be paid within 10 days of receipt.

1.5 If any surcharges, fees or outstanding invoices are not paid within 10 days incur an admin fee of €10 will be charge.

1.6 No refunds will be offered for a cancellation. Partial refunds may be offered if your package is severely delayed due to the courier. This does not apply if your labels have not been attached correctly.

1.7 Any refunds will be made back to the original source. These sources are credit/debit cards or PayPal. We cannot refund to another source.